Support response times

Discussion in 'Pre-Sales Questions' started by rebus, Aug 17, 2008.

  1. rebus Guest

    Hi there,

    I'm thinking about buying a Diamond Windows Shared Hosting Package.

    Can you tell me please what a typical response time might be for support if required at any time after purchasing.

    Thank you
  2. Carl Shepherdson Proprietor

    Hello,

    Thank you for your interest in CS New Media.

    Support tickets are typically answered in under <1 hour depending on the status & severity of the issue.

    Please let us know if you have any further questions.
  3. siphilp CSNM Customer

    Hi Rebus,
    Support times for me have been outstanding. I can even remember having problems around 1am in the morning, submiting a ticket and it being replied to within 10 minutes.
    Carl and his team do a fantastic job :thumbup1:

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